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We're serious about taking your feedback on board and your experiences are very important as they help us to provide a better service in the future for one and all.

Our feedback is pulled together by Feefo, the independent business review experts. So whether you had a great experience or we let you down, your opinions are publicly displayed and used to calculate our customer service score which is based on the total % of positive reviews we receive.

In 2018 we were delighted to be awarded a Gold Trusted Merchant status by Feefo for consistently scoring a customer satisfaction score of 95% or higher.

What are people saying about MagicBreaks?

Your experience in booking Disneyland Paris with MagicBreaks | Rating:
Customer comment: I spoke to someone through the web chat and he was able to book our whole trip and added all the extras we wanted Read more

Your experience in booking Disneyland Paris with MagicBreaks | Rating:
Customer comment: Dealt with a few agents with queries but Paul was great getting our booking organised for us and chatting about options & events that were happening at the parks making sure we got the right thing for us and organising our transfers from hotel to resort I would never have considered private... Read more

Your experience in booking Disneyland Paris with MagicBreaks | Rating:
Customer comment: Excellent customer service from representative Cindy Read more

Your experience in booking Disneyland Paris with MagicBreaks | Rating:
Customer comment: Very easy to use and when I wasn’t sure about something I spoke to an advisor on live chat and they were very helpful Read more
Support team reply: Thank you for your 5* review. We are happy to hear that your booking experience was straightforward and a member of our team were very helpful and could answer your questions. We hope you have a magical holiday to Disneyland Paris.

Your experience in booking Disneyland Paris with MagicBreaks | Rating:
Customer comment: Amay's service was excellent, she is fantastic legendary customer service I was very pleased with her service. She explained everything to me so well. Read more
Support team reply: Thank you for taking the time to leave a review. We are pleased to hear that Amy provided you with an excellent service and explained everything to you in detail, ensuring you were confident with your booking. We hope you have a magical trip to Disneyland Paris.

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Magic Breaks by World Travellers is an Accredited Body Member of The Freedom Travel Group Ltd, ATOL 6042.

The Freedom Travel Group Ltd is part of the Thomas Cook Group.

 

Your Financial Protection
Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate

 

 

 

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