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We're serious about taking your feedback on board and your experiences are very important as they help us to provide a better service in the future for one and all.

Our feedback is pulled together by Feefo, the independent business review experts. So whether you had a great experience or we let you down, your opinions are publicly displayed and used to calculate our customer service score which is based on the total % of positive reviews we receive.

In 2018 we were delighted to be awarded a Gold Trusted Merchant status by Feefo for consistently scoring a customer satisfaction score of 95% or higher.

What are people saying about MagicBreaks?

Your experience in booking with MagicBreaks | Rating:
Customer comment: Booked with ease! Read more
Support team reply: Thank you for your positive feedback. We hope you have a magical trip! Kindest regards, Christina

Your experience in booking with MagicBreaks | Rating:
Customer comment: We booked magic breaks last week to go to DLP for my 40th. I spoke to Tahni who I must say is a credit to your company, very professional, friendly and really new her stuff about Disney no pressure sales she was fab would definitely recommend magic breaks because of the excellent service. Mrs S Wood Read more
Support team reply: Thank you so much for sharing your positive experience with us! We are delighted to hear that one of our MagicBreaks agents provided you with the customer service that we strive for. We are also so glad to know that you would recommend our services. Have a splendid weekend! Kind regards, Christina

Your experience in booking with MagicBreaks | Rating:
Customer comment: I contacted magic breaks online and had a great offer from one of your agents and when I contacted her later on in the evening she was happy to help me book my holiday even though it was late she still helped.. and has been very accommodating with answering any email I send her.. would definitely... Read more
Support team reply: Thank you for taking the time to share your positive experience with us! We are so happy to know that one of our MagicBreaks agents were so helpful in your booking journey, and that you would recommend our services. We hope you have a magical day and an even more magical trip! Kind regards, Christina

Your experience in booking with MagicBreaks | Rating:
Customer comment: Hello Read more
Support team reply: Hi there, please let us know if you have any further questions, and we would be more than happy to help. Kind regards, Christina

Your experience in booking with MagicBreaks | Rating:
Customer comment: I was having difficulty with the online booking system and they were able to find our holiday that we had seen online and book it with ease. Read more
Support team reply: Thank you for sharing your positive feedback with us! We are so happy to hear how helpful our agents were for you. Have a great day! Kind regards, Christina :)

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Magic Breaks by World Travellers is an Accredited Body Member of The Freedom Travel Group Ltd, ATOL 6042.

 

Your Financial Protection
Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate

 

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